Any complaints or disputes are managed according to Section 6 of The Hallmark Rules. A sub-committee will evaluate matters that are provided in writing using the attached form.
What happens after the OC Committee has considered your complaint?
- The Owners Corporation will consider the information provided and respond to you in writing advising you of its decision and the next steps in dealing with your complaint.
- If the Owners Corporation does not respond or you are unsatisfied with the outcome you can contact Consumers Affairs Victoria on 1300 55 81 81 or visit the Consumer Affairs Victoria website (consumer.vic.gov.au/contact) who may be able to help conciliate the matter or you can apply directly to the Victorian Civil and Administrative Tribunal (VCAT) to hear your case. For more information on VCAT applications call 1800 133 055 or go to Victorian Civil and Administrative Tribunal (vcat.vic.gov.au).
Other important information
- In accordance with Section 158 of the Owners Corporations Act 2006, notices can only be delivered by post or in person.
- Your personal information is required by law to be disclosed to resolve the complaint.
- Details of all complaints and decisions are required to be reported to lot owners at the annual general meeting.
- Records of complaints must be kept by the Owners Corporation for 7 years.