2–14 Albert Road, South Melbourne, Victoria

Any complaints or disputes are managed according to Section 6 of The Hallmark Rules. A sub-committee will evaluate matters that are provided in writing using the attached form.

What happens after the OC Committee has considered your complaint?

Other important information

  • In accordance with Section 158 of the Owners Corporations Act 2006, notices can only be delivered by post or in person.
  • Your personal information is required by law to be disclosed to resolve the complaint.
  • Details of all complaints and decisions are required to be reported to lot owners at the annual general meeting.
  • Records of complaints must be kept by the Owners Corporation for 7 years.

Hallmark.DisputeResolutionForm 160 KB PDF file The Hallmark Complaints Procedure - approved 153 KB PDF file